Financial Controller

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Position Description : Finance Controller

Department:

Finance

Reports To:

Unit Financial Controller

Purpose:

To safeguard and grow the value of the hotel asset by serving as a business partner, consulting on ways to maximize financial results and directing the Accounting Department.

Constituents:

§ Hotel Owners

§ Employees

§ Guests

§ Brand Management Services

§ Vendors

§ CHW Accounting

§ Internal and external auditors

Indicators of Success:

§ Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)

§ Customer service and loyalty goals (100% Guest Satisfaction)

§ Timeliness and accuracy of financial reporting

§ Achievement of employee satisfaction (Gallup) and retention goals

Areas of Responsibility:

Participates in the development and implementation of business strategies for the hotel which are aligned with Brand’s overall mission, vision, values and strategies

§ Develops and implements accounting and finance strategies that support achievement of the hotel’s goals

§ Monitor status regularly and adjusts strategies as appropriate

§ Develops the annual budget in conjunction with the Executive Team

§ Develops and implements financial and purchasing strategies which are aligned with the hotel’s objectives and internal control practices

§ Reviews and analyses business strategies throughout the hotel to ensure alignment with the hotel’s financial objectives

Consults with management on strategies to optimize financial results

§ Counsels management teams on ways to maximize profits and cash flow; analyses actual practices and data and suggests alternative strategies for managing their business

§ Provides management with reports and information that can be used as a basis for improved decision making

§ Develops annual operating and capital budget by working with department managers; analyses budget variances and recommends strategies for improvement

§ Supports the operation of the hotel by overseeing the purchasing function

§ Co-ordinates the implementation of IT systems on-site; works with Corporate Office to ensure that systems adhere to Brand standards and configuration

§ Responsible for communication between hotel management and owners

Develops and implements financial strategies and accounting practices and performs a variety of control functions

§ Maximizes cash flow by proactively managing accounts payable and accounts receivable functions

§ Works with Corporate Accounting in the resolution of accounting issues at the hotel and in the preparation of hotel financial statements and reports

§ Ensures that accounting practices adhere to legal requirements and Brand standards including:

Ø Preparing and filing of tax and license information returns

Ø Providing internal and external auditors with the information they need and implementing their recommendations

§ Aligns practices with internal and external audit recommendations

§ Develops controls which are complementary to the delivery of 100% Guest Satisfaction

§ Articulates policies and audits compliance of cash handling and credit positions and credit

§ Reviews and maintains accurate files on all contractual obligations

Develops and implements strategies and practices which support employee engagement

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees with on-going feedback

§ Provides employees with coaching and counselling as needed to achieve performance objectives and to reach their fullest potential

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

§ Performs other duties as required to provide Yes I Can! Genuine hospitality

Maintains safe working conditions within the department and Hotel.

Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

At all times projects a favorable image of the Hotel to the public.

Success Factors:

Focus on the Customer

Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company.

Foster Teamwork

Works well in a team environment and motivates team to sustain exceptional levels of performance.

Communicate Effectively

Clarify and provide information so that co-workers, customers and suppliers understand and can take action.

Attention to Detail

Ensure that work is accurate, thorough and to the highest standards.

Think Critically

Take a well-ordered, logical approach to: identifying hotel, market or inter-departmental issues; analysis problems; organizing work and planing action.

Apply Professional, Product or Technical Expertise

Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations.

Build Strong Relationships

Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Drive for Results

Work to achieve high levels of personal and organisational performance in order to meet or exceed objectives.

Develop Self and Others

Continually work to develop own capabilities and the capabilities of others.

Influence Decisions and Actions

Persuade and enroll engage others in making plans, reaching decisions and taking action.

Think Strategically

Anticipate and take action to deal with problems and opportunities

Key Skills and Requirements:

Decision Making

Improve the speed and direction of decisions by clarifying and setting goals, sharing perspectives on reality, identifying options, and creating consensus on a way forward (action steps).

Revenue Forecasts

Prepare revenue forecasts for department based on business booked to date, current and historical booking pace and impact of special promotions.

P&L Management

Understand how P&L is prepared and the line items impacted by department and how to impact results.

Financial Analysis

Use analysis technology, methods, and processes and examine financial data to evaluate financial position and clearly communicate expectations and actions to maximise the organisation’s financial performance.

Performance Management, Supervisory

Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.

Coaching

Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning.

(P.s. Candidates with hotel background will be given preference)

Int. candidates can also contact over the phone with HR : 8527956555