Guest Relations Executive

☞ Foodieschef Group of Companies

Visualizza: 103

Giorno di aggiornamento: 28-05-2024

Località: Allahabad Uttar Pradesh

Categoria: Altra

Industria:

Tipo di lavoro: Full-time

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Contenuto del lavoro

we have urgent need in allahabad

Guest relationship executive

GRE DUTIES AND RESPONSIBILITIES:

  • Welcome guests during check-in and giving a found farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Greeting guests as they enter and exit the hotel.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of Restaurant.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Should be able to handle all guests without bias or prejudice.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Ability to relate well to guests and employees.
  • Professional in demeanour and presentation.
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.

PREREQUISITES:

Good guest interaction skills.

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Leadership/People management.

EDUCATION:

Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the restaurantl. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

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Scadenza: 12-07-2024

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