India- Operations Executive

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Who are Inchcape?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organization’s.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Contract type: Full time

Location: - Gandhidham & Ahmedabad

We have an exciting opportunity for a Executive in our Operations team.

What you’ll do:

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• Support Country Liner Manager in identifying prospective Customers, Business Opportunities,
• Assessing Customer needs in terms of promoting our Liner Services primarily for Containers. Use your own network to bring in customers/business in short span of time to quickly establish NVOCC business model.
• Development of Container volumes primarily Ex. Mumbai, Gujarat & other western India region or candidate’s home location. Providing rates to assigned clients as per their requirement for Different Sectors and Different Ports within Principal’s service profile.
• Ensure adherence to principal’s procedure/SOP. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future.
• Evaluate information /results and choose the best solution to solve problems. Keeping abreast of all operational matters with clients and providing updates to reporting Manager.
• Monitoring and evaluating the accuracy and timely updates and application of system to meet the principals’ requirements and KPI within company set parameters. Achieve set commercial targets.
• Co-ordinate with the Liner Ops and other Docs executives to ensure a consistent, effective, and professional delivery of services are taking place and consistent with customer instruction and prescribed corporate guideline.
• Generating Daily, Weekly and Monthly sales reports and submitting the same to HODs.
• Proactively search, qualify, develop and engage in new customer relationships. Provide Post-Sales support to all Existing and New Clients. Outstanding Execution of Sales Strategies consistently across the assigned Zone.
• Provide a full range of administrative and clerical support to the Port Managers, to ensure smooth functioning of the business through consistent, fair and equitable administrative practices and in congruence with the QMS standards of the company.
• Weekly/Monthly preparation and submission of Operational Liner report to provide updates of performance and any irregularities and to ensure monthly submission of other operation, commercial and quality assurance reports

Who you are:

• Hands on 3-4 yrs of experience, in either NVOCC operations or Shipping liner agency function. A proven track record in driving Strong Performance of Sales activities.
• Candidate should have in-depth knowledge of Shipping Line, NVOCC, Freight Forwarding products such as Sea/Air Import and Exports, Project Cargo, ODC, Ro-Ro, Break Bulk/Commodities etc.
• Process expert knowledge in Container vessel operations, Custom house agency (CHA), Container freight station (CFS) & ICD. Good knowledge of processes and documents on import and export field and exceptional cargo (supplier conditions, Inco terms, basic customs regulations, tariffs.
• Candidate should have experience of Liner / NVOCC Sales & Marketing with knowledge / contacts of freight / project forwarders (both local & multi-national).
• Excellent inter-personal, presentation and communication skills (both written and oral). good customer service awareness, with ability to interact with senior stakeholders and build good engagement levels.
• Good Time Management with leadership & decision-making ability including multitasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines.
• Sound PC knowledge including MS Office Suite and proficiency on English language. Comfortable in working in a fast-paced environment where each day brings new challenges.

Educational Requirement:

• Must be a Graduate from Recognized University
• PGDBM/PGDIB/MBA will have an added weightage.

Essential Skill Requirement:

• Should have minimum 3-4 years’ experience with NVOCC & or Freight Forwarding Industry.
• Ability to sense opportunities for selling various project businesses on special containers.
• Team Leader and Result Oriented.
• Fluent in English and local language.
• Presentable, Good Communication Skills, Good Analytical Skills

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress- we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• A retirement savings plan
• Life assurance
• Holiday starting at 26 days
• Healthcare
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.