Interesting Job Opportunity: Software Tester - Manual/Automation Testing

☞ Annex India

Visualizza: 103

Giorno di aggiornamento: 29-04-2024

Località: Guntur Andhra Pradesh

Categoria: IT - Software Garanzia di qualità / Controllo di qualità

Industria: Technology Information Internet Software Development Media

Posizione: Entry level

Tipo di lavoro: Full-time

Loading ...

Contenuto del lavoro

Role: SOFTWARE TESTER

Functional Responsibilities

  • Respond to user inquiries and troubleshoot application functionality, usage, and configuration issues through various channels (phone, email, ticketing system, etc.).
  • Gather information from users to understand and document the problem, including error messages, steps to reduce it, and system specifications.
  • Responsible for identifying and resolving common application-related problems using knowledge bases, documentation, and available resources, as well as escalating more complex issues to higher levels of support.
  • Adhere to service-level agreements (SLAs) to ensure prompt response times and efficient problem resolution, and keep users updated on the progress and status of their reported issues.
  • Maintain accurate and detailed records of all support interactions, including issue descriptions, actions taken, and resolutions provided. Update ticketing systems or knowledge bases with relevant information.
  • Responsible for liaising with L2 or L3 support teams, developers, or system administrators to escalate and resolve issues requiring their expertise, as well as providing detailed and clear information for an effective handover.
  • Analyse reported issues for common patterns, recurring issues, or potential areas for improvement, and Contribute articles or documentation to knowledge bases or documentation to improve self-service support resources.
  • Stay up to date with application updates, new features, and relevant technologies, as well as engage in continuous learning and contribute to knowledge sharing within the support team.
  • Candidate should have basic knowledge of Software Testing, Manual and Automation Testing
  • Job Profile includes Web Application Testing, Customer requirement gathering and delivery
  • Deployment and Maintenance of Application on AWS, Google Cloud and Microsoft Azure Cloud
  • Providing technical support for Web application and Mobile Application
  • ERP and CRM knowledge is advantage
  • Communication and Analytical skills are must
  • QA Engineers to develop effective strategies and test plans
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Create logs to document testing phases and defects
  • Report bugs and errors to development teams

(ref:hirist.tech)
Loading ...
Loading ...

Scadenza: 13-06-2024

Clicca per candidarti per un candidato gratuito

Applicare

Segnala lavoro
Loading ...
Loading ...

LAVORI SIMILI

Loading ...
Loading ...