Manager - Collection & Retention

Visualizza: 104

Giorno di aggiornamento: 28-05-2024

Località: Nasik Maharashtra

Categoria: Contabilità / Auditing Finanza / Banca / Azione

Industria: Telecommunications

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

RoleField Executive- Collections & RetentionsJob Level/ DesignationM-1Function / DepartmentCustomer ServiceLocationRaipurJob Purpose

Drive agencies for Collection & Retention
Ensure SLA delivery with complete adherence to COC
Job Involves achieving collection targets through agencies for delivering performance from Zero bucket to Write Off portfolio and retaining customers from churn i.e. Involuntary, Voluntary & Post to Pre.

Key Result Areas/Accountabilities

Monitor and drive the zone/agency for 100% Collection, Lowest Bad Debt & Churn as per assigned targets month on month.
Develop & plan infrastructure at agency as per allocation & forecast
Direct involvement in high value cases enabling immediate resolution
Resolution of field referral and pick up from Bucket 0 agency
Have a strong governance process for Retained cases, field visit, receipt book audits, COC & HSW
Out & out daily field visits to be done by Self and with FOS for Collection & Retention purpose
Maintain cross functional alignment with Retail Stores for managing day to day business KPI’s

Core Competencies, Knowledge, Experience

Candidate has to be from Collection or Retention background
Should have experience on managing a Zone/Town single handedly
Should have experience in managing multiple agencies and team
Has to be compulsorily analytical to drive collection book
Should be good at communications, well versed with operating computer i.e. MS Office(Excel & PPT), emails
Should have minimum 3-5 years collection experience

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