Order Management Specialist

☞ Salesforce

Visualizza: 98

Giorno di aggiornamento: 31-05-2024

Località: Hyderabad / Secunderabad Telangana

Categoria: Altra

Industria: Software Development IT Services IT Consulting Technology Information Internet

Posizione: Not Applicable

Tipo di lavoro: Full-time

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Contenuto del lavoro

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview: The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within Salesforce.com compliance policies and related documents are posted accurately within the Salesforce application. Individual must be able to work in a team environment, be self- motivated, and extremely detail-oriented.

Key Responsibilities

  • Review and validate orders to ensure compliance with Salesforce.com policies.
  • Process documents sent to Salesforce, send countersigned copies to customers, and manage the flow of documents from intake to storage.
  • Process credit memos by reviewing and validating requests, ensuring compliance with company policies.
  • Collaborate with finance and sales teams to ensure accurate and timely credit memo processing.
  • Review cancellation requests for completeness and accuracy.
  • Collaborate with cross-functional teams to resolve any order-related issues or discrepancies.
  • Communicate any discrepancies or issues to the relevant teams for resolution.
  • Escalate complex issues to the appropriate channels for resolution.
  • Work directly with various departments within Salesforce.com including Order Management, Sales Operations, Legal, Account Executives, Customer Service and Collections.
  • Continuously monitor and improve the efficiency of order management operations.

Required Skills And Qualifications

  • Must have strong research and problem-solving abilities
  • Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
  • Strong organizational and follow-through skills
  • Excellent time management skills.
  • Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative.
  • Must be able to maintain a calm and positive attitude in stressful/time-sensitve situations.
  • Flexible to different work hours.
  • Bachelor degree or equivalent combination of education and experience
  • Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
  • Escalate complex issues to the appropriate channels for resolution.
  • Proficiency in using Salesforce.com or similar CRM systems is an added advantage.

If you have the necessary skills and a passion for order management, we would love to have you join our team!

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.
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Scadenza: 15-07-2024

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