Safety Investigation Specialist II

☞ Uber

Visualizza: 103

Giorno di aggiornamento: 06-05-2024

Località: Visakhapatnam / Vizag Andhra Pradesh

Categoria: Consiglio di amministrazione Produzione / Funzionamento

Industria: IT Services IT Consulting Software Development Consumer Services

Posizione: Not Applicable

Tipo di lavoro: Full-time

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Contenuto del lavoro

#GreatMindsDon’tThinkAlikeAt Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)About The Team!The APAC COE team believes in a #GoGetItapproach. Our successes are attributed to our people who are steadfast to help others in any way they can. We handle critical concerns from safety to issues, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.About the Role!In this role, you will provide phone support to our customers and driver partners to build trust and encourage customer dedication. A key part of this role will be to provide insights to members of the Leadership Team to help drive continuous improvement.Your Impact in Role
  • Be an excellent communicator: You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.
  • Be customer-focused: You are passionate about customer experience, and instantly build a rapport with the riders and driver-partners by being empathetic, acknowledging the situation, and displaying a genuine willingness to help.
  • Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
  • As a Safety Investigations Specialist II in the India SA IRT team, you will engage with Uber customers or driver-partners who have experienced Safety (Harm or Injury) issues on an Uber trip.
  • In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.
  • Alongside that, you might also from time to time required to work on projects/new product support initiatives, etc.
The Experience You’ll Bring
  • Should be a graduate
  • The candidate should be able to communicate optimallyand in English & Hindi. Ability to speak in any of the other Vernacular such as Bangla, Tamil, Telugu, Kannada will be an added advantage
  • Must have experience of a minimum 1 yr, in an Associate or Senior Associate role for external candidates.
  • Minimum 6 months of experience in handling higher severity IRT cases is a must for internal candidates
  • Experience of handling high-profile and severe incidents
What’s in it for you?Uber’s culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the outstanding team we’ve built. The driver behind all of our growth, our aggressive and exciting brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been crafted with #OneUber in mind, supporting the whole you and the way that you work best.
  • Personal health and wellbeing - HMO coverage for you and your eligible dependents. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, and more.
  • Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
  • When you are in the office, we have an outstanding range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
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Scadenza: 20-06-2024

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