Senior Customer Success Engineers

☞ Persistent Systems

Visualizza: 106

Giorno di aggiornamento: 06-05-2024

Località: Raigad Maharashtra Pune

Categoria: Consiglio di amministrazione Produzione / Funzionamento

Industria: Information Technology Services

Posizione: Associate

Tipo di lavoro: Full-time

Stipendio: View Detail

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Contenuto del lavoro

We’re hiring for Senior Customer Success Engineers for Multiple Locations in India.

Job Locations: Pune/ Bangalore / Hyderabad / Nagpur / Goa

No of Position : 20

If you have the right skills, this is the Job for you:

Skill Requirements
  • 5+ Years of experience with Linux/Unix operating systems, VMWare, and backup & Replication.
  • 3+ Years of experience managing enterprise storage arrays, SAN, NAS, DAS and architectures.
  • 2+ Years’ experience working in cloud or hybrid cloud environment.
  • Understanding of Oracle or SQL database administration.
  • 3+ Years of experience with TCP/IP networking and troubleshooting tools
  • Problem solver with strong troubleshooting skills who can dive into technical issues and identify technical solutions.
  • Strong verbal, written, and interpersonal skills.
  • Strong organizational and planning skills.

Desired Skill
  • Linux, Unix,Vmware - Expert
  • SAN, Backup technologies- Proficient
  • Communication - Expert
  • Troubleshooting Skills – Expert

Roles & Responsibilities
  • The primary function of the Senior Customer Success Engineer (SCSE) is to work with customers in identifying, resolving, and preventing issues using DR Backup products. The candidate must possess strong technical aptitude as well as excellent communication and customer service skills.
  • Manage Escalations and communication of cases and act as the SME & Tier III escalation point for DR Backup products and solutions.
  • Troubleshoot and resolve escalations for complex heterogeneous environments involving Microsoft, VMWare, Linus, storage, and cloud environments.
  • Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, workarounds, and tool development as necessary.
  • Produce detailed technical documentation of the issue, resolution, and steps taken to resolve, including details of the customer’s environment and any customizations.
  • Develop training materials for the CSE team and assist in further development of the team.
  • Responsible for providing technical support directly to Global DR Backup customers and partners, both electronically and via telephone for any technical issues they may be experiencing with DR Backup products and solutions.
  • Reproduce customer issues including details of their environment and customizations.
  • Produce root cause analysis and participate in continuous improvement initiatives
Perform review of cases and determine areas where improvements could be made and help drive these initiatives.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

B.E. / B. Tech / M.E. / M. Tech / M.S. in Comp. Sc / MCA or equivalent

Primary Location:India

Other Locations:IN-KA-BENGALURU, IN-Goa, IN-MH-NAGPUR, IN-TG-Hyderabad, IN-MH-PUNE
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Scadenza: 20-06-2024

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