Senior Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Senior Field Service Engineer and will be part of Process Automation business for Measurement & Analytics division based in Mumbai, India. In this role you will be reporting to Service Team Leader and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. Cooperating with customer and other ABB teams, taking actions to identify new service business opportunities for ABB.

Your responsibilities

• Performing service tasks like installation and commissioning of equipment and routine maintenance independently, identifying technical problems and making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions and replacements etc.)
• Contributing to customer satisfaction by executing service work according to customer order and expectation. Maintaining a good relationship with customers. Identifying new sales opportunities and communicates them internally
• Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed
• Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
• Providing recommendations to management to improve operations and customer service
• Travel - 70% domestic(Predominantly Western part of India )

Your background

• Graduate in Bachelor of Engineering (Electronics & Instrumentation)
• Minimum 6 to 10 years of experience in analytical products, gas chromatograph and continuous gas analyzers
• Experience in managing service engineer team in cluster west
• Experience in managing service calls, annual maintenance contract and erection & commissioning calls
• Take care of service execution and service revenue of cluster west
• Preferred Industries - Power, Cement and Oil & Gas.

More about us

ABB’s Measurement & Analytics division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB’s team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning. Work model: on site #LI-onsite