About the Role
An opportunity to be at the frontline of the business and take charge of an entire territory and increase the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network
Manage service centers, inventories after sales service to ensure timely resolution of customer escalations. Implement the Sever to Sell to enhance business for DTH
Key Responsibilities
Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the maximum possible extent in the assigned territory.
Ensure maximum availability of recharge so that existing customers are adequately serviced
Understand the market demographics and drive sales strategy according to customer segments
Drive the basic distribution parameters such as DTH Active Outlets, effective coverage and transacting outlets
Effectively implement active relationship management programs for Retailers and Field Sales Executives (FSE)
Ensure brand visibility through organized merchandising activities
Effectively engage in partner appointment & partner management and control attrition & ROI
Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance
Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
Escalate critical issues to the Area Service Manager
Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
Plan field visits to gather & analyze competitor data on quality of services provided
Managing the relationship with service franchisees in the assigned territory
Ensure maintenance of adequate inventory level of installation equipment for contingencies
Upgrading customers to higher versions
Convince customers for advance service packs
Experience & Skills
What you need to have
Ability to ensure excellence in execution
Ability to collaborate and work with large teams
Analytical skills
Consultation, facilitation, negotiation and selling skills
Enterprising and Entrepreneurial skills
Leadership and people management skills
Basic computer literacy MS Office: Excel, Outlook
Ability to manage escalations
Ensure timely resolutions of issues
Problem Solving ability
Partner management skills
Upselling skills
Educational Qualifications
B.Tech / B.E.
Full Time Graduate, preferably MBA/PGDM
Work Experience
Assistant Manager: 3 - 5 years
Senior Executive : 2 - 4 years
Executive: 0 - 2 years
Preferably (Telecom*/FMCG/FMCD)
- In case of good pedigree; one can look at lower experience range
For Employees
Org:Airtel
Designation:Territory Manager
Experience:0-34 years
Position Type:permanent
Business Unit:DTH.UP East
Location:UP-Allahabad-Ashok Nagar
Department:Operations