TSM - ILMS

☞ Airtel India

Visualizza: 107

Giorno di aggiornamento: 06-05-2024

Località: Lucknow Uttar Pradesh

Categoria: Risorse umane

Industria:

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Contenuto del lavoro

TSM - ILMS Requisition ID: 16189
About the Role
The person will be responsible for driving online acquisition through advisor & ambassador across UP East.

Key Responsibilities
  • Manage a team of Telesales executives & field workforce
  • Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales with strong list yield and penetration.
  • Actively conduct weekly call monitoring to determine performance gaps and provide feedback to individual Supervisors and Telesales Representative
  • Lead and define operational efforts to simplify and enhance the customer experience.
  • Partner with Operations to develop and deliver ongoing training for telesales executives which result in strong and effective sales skills bench strength.
  • Identify and implement ways to increase productivity and performance of the Center.
  • Design and execute programs and practices that motivate and recognize employees
  • Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled.
  • Effectively utilize operational processes, data, reports and programs to maximize department, campaign and individual results.
  • Interface with other departments to identify and implement process improvements.
  • Handle escalations as required within a 24 hour SLA and sooner if required by management
Experience & Skills
23 years proven track record related to Telesales, Field operations & Outbound Telesales
Belief in outcome & value based selling ideally within Telecom industry
Strong business acumen, accomplished at solving business problems, strategic thinking and ability to understand broader business implication of decisions. Promoting a vision that resonates within the organization and with your customers.
Strong communicator - clearly and persuasively, both verbally and in writing.
Strong in collaboration - collaborating with all levels of an organization
Self-motivated, intellectually curious and resourceful are terms others describe you as.
Multi-tasking skills to prioritize in a fast paced and dynamic work environment
For Employees
TSM - ILMS

Org:Airtel

Designation:TSM

Experience:0-34 years

Position Type:permanent

Business Unit:D2C.UP East

Location:UP-Lucknow-Gomti Nagar-Circle

Department:Sales.D2C


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Scadenza: 20-06-2024

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