IVR Consultant

☞ Servion Global Solutions

View: 106

Update day: 01-04-2024

Location: Mumbai Maharashtra

Category: Telecommunications

Industry:

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Job content

Job Description:
Consults with clients to fully understand the goals of the IVR system.
Identify various areas to improve self-service and deflect the conversation on digital media
Collaborates with clients to develop a plan to achieve stated system goals, providing end-users with an efficient system that delivers timely and accurate responses using minimal verbal and keypad input.
Conducts internal system tests, measuring the systems’ ability to quickly and accurately manage different scenarios of varying complexity.
Plans and prepares flowcharts and other visual aids to demonstrate call handling and organization, providing maximum information resources in the shortest possible call time.
Facilitates and conducts live customer testing; monitors results and identifies needed modifications and improvements.
Repeats the testing procedure as needed and implements modifications.
Periodically reviews the IVR system to determine whether user needs have changed and whether further enhancements or modifications are necessary.
Maintains current knowledge of technological developments in the IVR field.
Performs other related duties as assigned.
Advanced understanding of IVR technology and related telecommunications devices, networks, software, and systems.
Extremely organized with excellent analytical, problem-solving, and planning skills.
Excellent verbal and written communication skills.
Proficient with Microsoft Office Suite or related software needed to create reports, flowcharts, and technical logs.
Ability to lead team-based projects.
Bachelor’s degree in Computer Science or similar telecommunications specialty required.
At least six years of experience in call management systems and voice application design required.

Key Skills:
IVR Flow diagram, excellent analytical, problem-solving, and planning skills.

Location:
MUM

Required Experience:
Min 12 yrs

Contact Person:
RMG

Email ID:
RMG@SERVION.COM

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Deadline: 16-05-2024

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