Assistant Manager - Operations

☞ FloraDesign India Pvt. Ltd.

見る: 103

更新日: 06-05-2024

場所: Bengaluru / Bangalore Karnataka

カテゴリー: 運輸/物流/倉庫 テレビ/メディア/新聞

業界:

給料: ₹15,000 - ₹25,000 a month

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仕事内容

Must-haves

· Problem-solver: Use best of knowledge to provide solutions for operational and customer-centric problems.

· Ability to take initiative:Should be self–organized, passionate and able to take ownership of the end to end functioning of the business.

· Customer Empathy: To be able to think from the perspective of the customer & provide the best experience to them.

· Good Knowledge ofMS Office and Google Sheets, experience working on CRM software will be an added advantage but not mandatory.

· Entrepreneurial Spirit: Desire to manage and grow the business with a sense of ownership

· Client Communication:Ability to interact with the clients with the objective to provide the best customer experience

What You’ll Do

  • Coordinate with Scheduling of daily deliveries of the product
  • Interacting with the Customer to help them make the right product choice and resolve their problems in case any arises
  • Coordinating with the in-house logistic team and third-party delivery partners
  • Resolve customer complaints via phone, email, mail, or social media.
  • Assist with refunds or exchanges.
  • Cross-sell/ Upsell our products and Inform customer of deals and promotions.
  • Create or cancel orders.
  • Answer questions about the product
  • Utilise computer technology to handle high interaction volumes.
  • Work with operations manager to ensure the proper customer experience is being delivered.
  • Handle changes in policies or subscription renewals.
  • Keeping records of customer interactions, transactions, comments, and complaints.

What We Seek

· Minimum educational requirement is Graduate and above

· 1 year’s work experience in customer service is preferred but not mandatory

· Prior experience in working in a hyper-growth startup environment would be an advantage

· Candidate with online E-commerce experience will be preferred

· Comfortable wearing multiple hats at a time

· Ability to effectively collaborate with other members of the marketing, sales, brand and strategy team in order to produce the desired output

· Consistently seek to improve existing processes and strategies

· Fluent in English, knowledge of Kannada will be a plus

Application Deadline: 5/7/2021

Expected Start Date: 15/7/2021

Job Type: Full-time

Salary: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

COVID-19 considerations:
Yes, we have put all the measures in place to keep our office environment Covid-19 safe!

Work Remotely:

  • No

Speak with the employer
+91 9967655557

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締切: 20-06-2024

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