Bodyshop Advisor

☞ Joshi Automobiles Pvt Ltd Hyundai

見る: 107

更新日: 17-05-2024

場所: Mohali Punjab

カテゴリー: コンサルティング/カスタマーサービス

業界:

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仕事内容

Primary Responsibilities:

  • Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction.
  • Coordinate appointment scheduling and record necessary customer details accurately.
  • Identify customer concerns and required repairs, while addressing mobility needs effectively.

Preparation for Appointments:

  • Manage bay availability for scheduled appointments and walk-in customers.
  • Prioritize job schedule following Audi India guidelines.
  • Coordinate technician, tool, and parts availability for efficient repair processes.

Reception and Job Order Management:

  • Retrieve and manage customer orders, aligning identified jobs accurately.
  • Provide transparent advice on repair scope, time, and estimated costs to customers.
  • Offer additional products and services, confirming job orders and organizing mobility solutions as needed.

Repair Execution and Coordination:

  • Liaise with insurance/leasing firms for accident/leased vehicle repairs.
  • Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines.

Quality Assurance and Vehicle Return Preparation:

  • Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return.
  • Notify customers of any delays in repair completion and finalize invoices with consideration for warranties.

Vehicle Return and Billing:

  • Verify customer identity, explain completed work, and detail invoice charges accurately.
  • Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs.

Customer Satisfaction and Complaint Handling:

  • Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service.
  • Foster strong relationships with vendors and local partners to enhance service quality.

Additional Responsibilities:

  • Adhere to all regulatory requirements and directives.
  • Fulfill any additional duties assigned by management to support business objectives.

Requirements:

  • Bachelor’s degree in Engineering or related field.
  • Proven experience in the automotive industry, demonstrating strong customer service skills.
  • Proficiency in CRM software and processes is preferred.

Salary Range:

  • The salary range for this position is competitive and commensurate with experience and qualifications.

Job Types: Full-time, Permanent

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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締切: 16-06-2024

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