Client Servicing Executive (Digital marketing/Advertising agency)

仕事内容

JOB DESCRIPTION:

Job Title:Client Service Executive

Company:Deepsense

Experience:2 – 3 years

Salary Range:6.5 – 7 LPA

Location:Chennai

Position Type: Full-time, 2nd and 4th Saturdays off

About Company:

Deepsense is an award-winning digital and technology agency specializing in disruptive marketing solutions. With over 20 awards, we excel in digital marketing services such as social media management and content creation, as well as technology solutions like app and website development. At Deepsense, we prioritize client success and innovation, striving to deliver exceptional results by putting our clients’ goals first.

Job Description:

We are seeking a dynamic and customer-oriented Client Service Executive to join our team at Deepsense. The ideal candidate will be responsible for managing client relationships, understanding their needs, and ensuring the delivery of high-quality services that exceed their expectations.

Responsibilities:

• Serve as the main point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Understand client requirements and objectives, and effectively communicate them to internal teams.
• Coordinate with various internal departments to ensure timely and successful delivery of solutions according to client needs.
• Act as a liaison between clients and internal teams, providing regular updates on project progress, resolving any issues, and addressing client concerns.
• Proactively identify opportunities to upsell or cross-sell additional services to existing clients.
• Prepare and deliver client presentations, proposals, and reports as needed.
• Ensure client satisfaction by promptly addressing any queries or complaints and providing timely resolutions.
• Collaborate with the sales and marketing teams to develop strategies for acquiring new clients and expanding business opportunities.
• Maintain accurate records of client interactions and transactions using CRM software.
• Stay updated on industry trends, competitor activities, and market developments to provide strategic insights to clients.

Requirements:

• Bachelor’s degree in business administration, marketing, or related field.
• 2 – 3 years of experience in client servicing or account management roles, preferably in a digital or marketing agency.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strong problem-solving skills and ability to think critically to address client needs effectively.
• Proven track record of meeting or exceeding client expectations and delivering exceptional customer service.
• Proficiency in MS Office suite and CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Highly organized with excellent time management skills.
• Flexibility to adapt to changing priorities and client requirements.

Benefits:

• Competitive salary within the range of 6.5 – 7 LPA.
• Opportunities for professional growth and advancement within the organization.
• Dynamic and collaborative work environment with a focus on innovation and creativity.
• 2nd and 4th Saturdays off to maintain work-life balance.
• Health insurance and other benefits as per company policy.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their interest in the position to hiring@usurp.tech

Job Type: Full-time

Pay: ₹650,000.00 - ₹700,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Application Question(s):

• How many years of experience do you have in client services/Account management?
• Do you have experience working in Digital marketing/Advertising/Creative agencies?
• What was your previous CTC (IN LAKHS PER ANNUM)?
• Are you comfortable working in an onsite setting?

Work Location: In person