Cloud Engineer

仕事内容

About Mindcurv
We help our customers rethink their digital business, experiences, and technology to navigate the new digital reality. We do this by designing sustainable and accountable solutions for humans living in a digital world. Mindcurv holistically covers the market’s need to digitalise business processes and customer experiences and take advantage of the cloud following DevSecOps and agile principles.
Within Cloud Infrastructure & Managed Services we build intelligent multi- and hybrid cloud infrastructures. At Mindcurv we adopted DevSecOps and IaC practices. Our aspiration is to automate everything that can be automated with the aim to evolve into self-managing systems.
Your role
A cloud engineer is responsible for the reliability and performance of the digital platform that we run for our clients. You will be working with various teams including the development team/s to manage the hosted or cloud native applications in an efficient and secure manner. Your responsibilities will include

• To collaborate with specialist teams within the organisation and third-party suppliers, to deliver outstanding results for our clients
• Actively participate in our shift-left strategy via tools, automation, process and self-service functions to empower the business and other IT teams
• Manage business stakeholders through clear and accurate communication
• Configure and fine-tune hybrid and cloud native systems
• Monitoring and managing systems within the scope of the service
• Maintaining data integrity and access control by making use of operational tools
• Monitoring cloud costs and explore cost optimization strategies
• Planning and patching systems based on generated software vulnerability reports
• Responding to alerts and escalation of incidents, with the aim to analyze and resolve them
• Execute root cause analysis into P1/P2 incidents
• Fulfilling service requests raised
• Deploy release packages from a CI/CD solution
• Ensure training material and technical documentation on new and existing operating process are kept up-to-date
• Reporting key metrics to the service manager
• Participate and contribute to our Agile way of working including planning, retrospectives and showcases
• Document and track issues and reasonable steps taken within the ticket management system
• Provide after-hours support within a defined roaster

Who you are

• You must have a strong technical aptitude and an organized, process driven work ethic.
• You will have strong written and verbal communication skills and a track record for providing high customer satisfaction.
• At least 3 years experience in an Online Systems/Web application support
• Exposure to APM monitoring, alerting and identifying trends with dashboards
• Experience with installation, configuration, managing and operating Linux systems
• Knowledge of best practices and IT Operations in an always-up and always available service
• Have a good understanding and experience working with one of three major Public cloud providers (AES, MS Azure, GCP)
• Hands on experience with Docker and Kubernetes will be an added advantage
• Experience in querying logs using log aggregation tools like ELK, SPLUNK, etc.
• Working knowledge of SQL and NoSQL database like MySQL/Oracle/PostgresSQL/DynamoDB/MongoDB/Cassandra/Redis/Memcache
• Has experience working with JIRA and Confluence
• Prior working experience in an Agile environment will be an advantage
• An understanding of ITIL practices would be ideal
• You must be willing to work in shifts.

Why join Mindcurv?
We believe that the most important aspect of a job is being excited about it, having growth opportunities and working in a team you really like. We’re always on the lookout for people who know their stuff and want to collaborate on tomorrow’s digital solutions. Our workplaces feel good, because they’re filled with good people.

Join a collaborative environment and work with the latest technologies. We’ll grow your career and provide a great workplace with flexible hours.
If you agree with our philosophy and share our values, we are looking forward to meeting you as soon as possible!

Job Type: Full-time