Cloud Support Engineer

☞ Infochola

見る: 106

更新日: 06-05-2024

場所: Chennai Tamil Nadu

カテゴリー: 建築/インテリアデザイン 機械/技術 製薬/化学/バイオテクノロジー メンテナンス 経営管理 サービング/クリーナー/メイド PG / PB /レセプション イベント 教育/トレーニング

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仕事内容

Job Summary

If you are passionate about running and continuously improving world class Cloud Platform Services, we are offering you a unique and great opportunity to build your career with us and gain experience working with high- performance Cloud systems.


JOB RESPONSIBILITY

  • Will be responsible for Windows/Linux systems engineering, administration, operations, and support for all Cloud based Server and services.
  • Coordinate and perform server and peripheral installs, adds, moves, and changes in accordance with user timing and needs and to minimize impact on users resulting from maintenance activities.
  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, Skype, OneNote, Outlook, etc.,
  • Maintain and provide support for all IT infrastructure
  • Provide tier 1 and tier 2 support and troubleshooting
  • Respond to customer support requests via both the ticket and phone systems within our SLA commitments.
  • You will be responsible for continuous measurement and high availability of the Production environments
  • Improve service availability and performance by continuously fine tuning the systems, applying patches/updates, executing and monitoring maintenance jobs
  • Design and automate platform checks to engage with Engineering before customers escalates on system issues.
  • Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation
  • The successful engineer has a wealth of experience and a proven track record in delivering the full lifecycle from technical requirements capture, high level architecture, design, documentation, build and handover into operations.
  • Follow Incident, Request, Problem, Change, Access Management processes based on ITIL and our IT-service management tool

JOB SKILLS

  • Strong understanding of the Microsoft Azure platform & Office365.
  • Infrastructure Architecture designing High availability, scalable, performant and secure solutions.
  • Keep our infrastructure up and running smoothly
  • Build and maintain a highly fault tolerant infrastructure on Cloud
  • They also need analytical skills to prioritize relevant points of consideration and determine the best course of action.
  • Excellent time management, particularly the ability to effectively prioritize and execute tasks.
  • Innovative problem solver that exhibits a positive, energetic attitude.
  • Knowledge of Power Shell scripting is added advantage
  • Microsoft Certification in Azure or Office365 is a Plus
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締切: 20-06-2024

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