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Cluster Collection Manager
見る: 101
更新日: 06-05-2024
レベル: Associate
ジョブタイプ: Full-time
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仕事内容
Job Responsibilities- Managing the day-to-day field operations for the collections team.
- Ensuring collection of dues from customers.
- Responsible for improvement of the credit portfolio in the cluster by improving collections.
- Building, coaching and mentoring the team; identifying team goals and evaluating team progress.
- Collection targets achieved across due months.
- Timely completion of operational activities assigned.
- Timely identification of customer disputes.
- Ensuring adequate manpower presence on field - hiring against open positions.
- Regular trainings and performance incentivisation of Field Executives
- Results orientation: Deliver on daily numbers, short-term goals and long-term milestones set by business. Meeting these milestones would be critical to create success.
- Attention to detail: High attention to detail with commitment to accuracy & completeness.
- Interpersonal and negotiation skills: Establish favourable relationships with the loan defaulters and, navigate complex day to day operations and negotiations.
- Team Management: Drive the team to achieve targets in a timely manner
- Communication skills: Excellent communication - both verbal and written.
- Must have 5-8 Yrs (Graduate) or 4-6 Yrs (MBA) of demonstrated experience of working in a fast paced environment.
- Must have a full-time bachelor’s degree or an MBA degree.
- Prior work experience in BFSI industry preferred.
- Must have experience in managing large teams of at least 15 – 20 field executives.
- Must demonstrate qualities of enthusiasm, ambition and amicability.
- Must have a basic understanding of MS Office.
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締切: 20-06-2024
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