レベル: Associate

ジョブタイプ: Full-time

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仕事内容

Job Responsibilities
  • Managing the day-to-day field operations for the collections team.
  • Ensuring collection of dues from customers.
  • Responsible for improvement of the credit portfolio in the cluster by improving collections.
  • Building, coaching and mentoring the team; identifying team goals and evaluating team progress.
KRAs of the role
  • Collection targets achieved across due months.
  • Timely completion of operational activities assigned.
  • Timely identification of customer disputes.
  • Ensuring adequate manpower presence on field - hiring against open positions.
  • Regular trainings and performance incentivisation of Field Executives
Functional Competencies
  • Results orientation: Deliver on daily numbers, short-term goals and long-term milestones set by business. Meeting these milestones would be critical to create success.
  • Attention to detail: High attention to detail with commitment to accuracy & completeness.
  • Interpersonal and negotiation skills: Establish favourable relationships with the loan defaulters and, navigate complex day to day operations and negotiations.
  • Team Management: Drive the team to achieve targets in a timely manner
  • Communication skills: Excellent communication - both verbal and written.
Candidate Profile
  • Must have 5-8 Yrs (Graduate) or 4-6 Yrs (MBA) of demonstrated experience of working in a fast paced environment.
  • Must have a full-time bachelor’s degree or an MBA degree.
  • Prior work experience in BFSI industry preferred.
  • Must have experience in managing large teams of at least 15 – 20 field executives.
  • Must demonstrate qualities of enthusiasm, ambition and amicability.
  • Must have a basic understanding of MS Office.
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締切: 20-06-2024

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