Content Lead - PPaaS (F/M)

☞ Worldline

見る: 101

更新日: 06-05-2024

場所: Noida Uttar Pradesh

カテゴリー: 印刷

業界:

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仕事内容

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


Your day-to-day responsibilities include:
Coordinate with product managers, product owners, architects, technical teams and other stakeholders tosource technical documents, artefacts, information, and builds an overall understanding of the solutions
Define the knowledge base information structure, by organizing the content logically to make it easy tonavigate and find relevant information, and create a seamless developer journey
Guide the team to fulfil their R&D Content Engineer duties
Lead the editorial process by organizing peer-reviews of produced content, and approving content forpublishing
Moderate community forum, interview developers, review feedback from the community, review technicalsupport requests, search history, in order to lead continuously improvement
Participate to the organization of hackathons and developer conferences
Author technical content, videos, blog posts and articles
Author working code snippets and application samples in multiple programming languages
Integrate artefacts (documents/ packages) into the content systems
Interface with content management systems and help build automation
Signs of success
Monthly active developers
TSS GBL internal stakeholder feedback on the quality of the documentation
Customer / partner feedback on the content (promoter score)
Low rate of duplicate technical support request originating from different partners / customers

Skills we can’t do without:
Management Skills:
  • Ability to motivate and manage a team of R&D Content Engineers
  • Set the strategy and objectives for the team
  • Review execution, adapt and improve
  • Delivers on commitments with the highest quality
  • Ability to interface and communicate to senior management

Technical Skills:
  • Experience with documentation-as-code
  • Broad developer experience is a plus
  • Experience with RESTful and GraphQL APIs
  • Experience with security concepts (auth, encryption, standards, etc)
  • CI / CD pipeline implementation experience
  • Understanding of Agile software development methodologies

Literature Skills:
  • Developer literature writing skills
  • Strong written communication skills
  • Ability to break down complex solutions into simple explanations
  • Ability to teach

Education Qualifications / Experience Requirements:
  • 8+ years’ worth of experience management of R&D content engineer team
  • Bachelor’s or Master’s Degree
  • Very Fluent / Native English required

Skills we’d like:

Special Requirements:
  • Payment industry knowledge is a plus, but not required

Behavior skills:
  • Excellent relationship skills to manage team members and facilitate the interactions with all the teams, ability to work in a global company
  • Inquisitive mindset keen to build a full understanding of the solution
  • Be the person which pro-actively runs the last mile to integrate and achieve publishing of high-quality content to the developer community
  • Conscious of developer experience / customer centric: strives to delight developers

More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension

scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business. Worldline is proud to be an Equal Opportunity employer
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締切: 20-06-2024

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