Customer Service Associate - MLM

☞ Samyojak Consultancy Services

見る: 102

更新日: 06-05-2024

場所: Ludhiana Punjab

カテゴリー: コンサルティング/カスタマーサービス IT-ソフトウェア

業界: Health Wellness Fitness

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Job Overview

We are looking for passionate and experienced individual to work as Customer Service Associate.

Your ultimate goal is to offer assistance to the products and services via phone calls and emails. You will be responsible for answering the questions of the client and resolving all their issues.

As an ideal candidate, you should possess experience in MLM industry with an excellent ability to handle critical situations and also client’s sensitive and confidential information.

Responsibilities

  • Understanding the products and services provided by the company.
  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Recommending products and services as per the client’s requirements.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Keep records of calls and sales and note useful information
  • Assisting clients via calls, emails, messages, etc.
  • Providing excellent customer service and customer satisfaction.
  • Maintaining the confidentiality of client’s information.
  • Following up with the client as and when needed.
  • Resolving client’s issues in a polite and professional manner.
  • Adhering to the rules and regulations of the company.

Requirements

  • Bachelor’s degree in Business Administration or a related field.
  • Experience of 3 - 4 years working in the Customer Service department in a MLM industry.
  • Excellent communication & convincing skills in English
  • Excellent phone etiquette skills.
  • Good interpersonal and organizational skills.
  • Exceptional data entry skills.
  • Ability to remain calm in stressful situations.
  • Ability to multi-task projects simultaneously.
  • Working experience with MS Office Tools & knowledge of E-mail & MS-Excel.
  • Good reporting and analysis skills.
  • Excellent time management skills.

Location

Ludhiana, Punjab.
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締切: 20-06-2024

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