Customer Support Engineer- FRENCH

仕事内容

Role Title: Customer Support Engineer- FRENCH

Function: Customer Support

Reports To: Customer Support Lead / Manager

Location: Bengaluru

Mission and Scope

To give our Customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

Key Responsibilities and Outcomes (What the Person needs to accomplish in the role ?)

• Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.
• Conducting remote troubleshooting of company’s products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about company’s products.
• Assisting with the activation of new company’s sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with company’s Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database.
• Assisting other team members with troubleshooting and/or administrative tasks as needed.
• Participating in ongoing training/education of industry standards and company’s product-specific information.
• Assist other team members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Professionally represent company’s via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the company employee-manual.
• Performing other duties as assigned.
• Support operational hours (India team) are: 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days.
• The candidate must be open to working on weekends.

Minimum Qualifications

• Candidate should be a Graduate – B.E/B.Tech
• Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Experience working in a fast-paced technical support or customer service position.
• Strong verbal and written communications skills.
• Proficient in French should be B1/B2/C1 level certified.
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications BE Electrical

• Exposure to solar/PV-related environments

Job Types: Full-time, Regular / Permanent

Salary: ₹900,000.00 - ₹1,200,000.00 per year

Day range:

• Weekend availability

Shift:

• Night shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Does candidate has basic knowledge of AC/DC motors, Battery, solar energy?
• Does candidate has graduation in B.Tech?

Education:

• Bachelor’s (Required)

Experience:

• total work: 2 years (Required)

Language:

• French and English fluently (Required)

License/Certification:

• Certification of French language (Required)

Shift availability:

• Night Shift (Required)