Desktop Support Engineer

☞ Outworks Solutions Private Ltd.

見る: 104

更新日: 06-05-2024

場所: Bharuch Gujrat

カテゴリー: IT-ソフトウェア

業界: Staffing Recruiting

レベル: Executive

ジョブタイプ: Full-time

Loading ...

仕事内容

Difference between IN & SR

  • Knowledge if ITSM tool, If used name of tool
  • SLA = Service level agreement
  • Difference between MAC Address & IP Address. What is the user of MAC address
  • IP Address classes and user of IP address class
  • Difference between Desktop & Laptop
  • Difference between SSD & SATA, Which is better and what technology is used
  • Difference between HUB & Switch, Which is better and Why
  • Windows 10 version details and what is difference between versions
  • How much of free space is required in system to run smoothly
  • Knowledge windows patching, AV, DLP & Disk Encryption tool (Basic knowledge of DLP & Disk encryption tool)
  • Difference between MBR & GPT
  • Difference between OST & PST, Command to repair PST file, Maximum recommended Size of PST File by Microsoft
  • What is SMPS, Use, Input Voltage, Output voltage
  • Troubleshooting steps for System performance issue
  • What is DHCP, DNS Basic definition, use and technology used. Not Deep knowledge required
  • Troubleshooting of network printer, Install of Network printer
  • Router Definition, Use, if configuration done what H/W is required to configure Basic Only, if Having knowledge will be an added advantage
  • If we have make network of 10 computer & 1 network printer Hardware required and how to create
  • Steps to troubleshoot system System with No display

Attend to user calls on desktop Hardware/OS and standard Office applications.

Troubleshoot and resolve calls related to desktop hardware, printers.

Troubleshoot Network connectivity (Intranet) issues.

Installation of desktop OS and hardware peripherals like printers, scanners, etc

Operating Systems re-installation, upgrade and patch update for desktops

Standard Software installations such as MS-Office, Acrobat Reader, mail client etc.

Desktop IMACs o Installation of latest anti-virus agents on desktops.

Removal of Virus in case of virus attack using tools provided by Principals/Customers.

Configuration of Print devices (network and local) on desktops

Desktop Configuration - Network, mail client, internet etc.

Registering and updating the anti-virus tool on the server periodically as per Customers

Monitoring Antivirus Console and act on the exceptions.

Configure & attend all mail client related issues.

Report issues/tickets which are going beyond the service levels

Report issues pertaining to vendors non-performance or delays

Report issues pertaining to users non-availability or non-cooperation

Report customer complaints to the appropriate management staff for further action

Track all the issues and send status updates on the progress

Attend all VIP Users calls adhering to the customer set process & polices.

Coordinate with internal team for closure of escalated calls.

Coordinate with Asset Management team for all the task assigned for

15-20K CTC

Minimum 1 Year Experience

30 days notice
Loading ...
Loading ...

締切: 20-06-2024

無料の候補者に適用するにはクリックしてください

申し込む

レポートジョブ
Loading ...
Loading ...

同じ仕事

Loading ...
Loading ...