DET_Delivery Excellence Senior

EY GDS - DET Delivery Excellence Senior position

Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.

As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.

The opportunity

We are offering you a demanding role. You will use the most advanced Quality models to implement the newest delivery excellence solutions. This position includes possibility to interact within international environment and work with the most recognizable and influential players in Delivery Excellence space.

Your key responsibilities

• Implementing Agile (Scrum), Waterfall methodologies for the project teams. Enable the project teams to adapt Agile and support the teams in Agile Implementations.
• Facilitate project teams on process set up and metrics for their projects according to the scope and type of the project.
• Ensure the defined processes and procedures are compiled through Process Compliance checks and Audits.
• Plan and conduct project audits and monitor the effectiveness of process implementation at project level.
• Perform Gap Analysis and suggest improvements to the delivery teams in reference to industry standard best practices.
• Perform reviews and identify actions to address the gaps.
• To be a part of weekly connects with Delivery team members and govern the progress of improvement actions.
• Process Implementation and Facilitation from Project Creation to Project Closure
• Participating in the delivery status calls to monitor the status of the project closely and highlight the issues to the senior management thus helping the team in mitigating risks proactively
• Identifying right metrics and performing Metrics Analysis to meet the organization KPIs.
• Performing CSAT Analysis on the feedback received and enabling teams to score better CSAT.
• Define metrics and perform metrics analysis for all the projects being handled to further help the team in analysing the root cause and improve quality.
• Defining all the Operational Excellence Metrics and drawing actions, which help the project, achieve better customer satisfaction.
• Ensure the RPM tool is updated by all PM’s on weekly basis

Skills and attributes for success

• Strong communication skills and ability to collaborate with business delivery teams.
• Analytical thinking.
• Strong team-player and self-started attitude.
• Ability to create quality process documentation.
• Well organized, attentive to details attitude.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.)
• Approximately 6 to 8 years of experience as a quality consultant in Software Delivery Excellence.
• Exposure and knowledge about SDLC, Waterfall, SaFE Agile & Scrum methodologies
• Knowledge on Quality Process & Improvement tools.
• Should be able to handle Risk management and customer escalations.
• Should be able to interact across different layers within the organization.

Additionally, good to have

• Knowledge of project management tools like JIRA, TFS, Azure DevOps
• Knowledge of DevOps and automation tools
• Knowledge of Configuration Management

Ideally, you’ll also have

• Ability to define processes for teams.
• Experience in project audits and reviews.
• Ability to drive process improvement initiatives.
• Ability to analyse risks and metrics of projects.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now