Digital Media Associate - Ads Specialist

☞ Google Operations Center

見る: 106

更新日: 28-05-2024

場所: Hyderabad / Secunderabad Telangana

カテゴリー: マーケティング/ PR 売上高

業界: Technology Information Internet

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As anAds Support Associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.

Position Responsibilities
  • Demonstrates effective, clear and professional written and oral communication
  • Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
  • Liaise with other departments and teams as required to resolve Customer issues and questions

Minimum Qualifications
  • Excellent written and verbal communication skills
  • Minimum BA/BS degree or equivalent practical experience with a strong academic record
  • Minimum 2 years of strong technical troubleshooting experience using an online advertising/analytics products or hardware troubleshooting products.

Preferred Qualifications
  • Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc)
  • Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
  • Strong customer service skills, including the ability to make decisions based on the best interests of the customers
  • Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
  • Highly responsible and productive under time pressure and able to prioritize high volumes of work

Benefits
  • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
  • We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • We support your teams with free daily meals, fully stocked micro-kitchens, culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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締切: 12-07-2024

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