Executive - Customer Care - BPO
☞ ACI- Automate Digital IT Solutions
見る: 106
更新日: 06-05-2024
カテゴリー: コンサルティング/カスタマーサービス 生産/操作
業界: Accounting Auditing
レベル: Associate/Senior Associate -(NonTechnical)
ジョブタイプ: Full Time, Permanent
経験: 4 - 9 years
仕事内容
- To handle Customer queries
- To handle escalations and display ownership and accountability on calls, emails and RM queries
- To have an in-depth process and system knowledge
- Quick decisions ability
- Provide superior customer experience on calls to American Express Card Members.
- Provide alternatives and apply superior Service
- Call handling skills to ensure the best possible solutions and FCR to card members.
- Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
- Ability to take quick decisions and respond to Customer inquiries
- 1-2 yrs s of prior experience in the inbound/ outbound calling process.
- Customer service background.
QUALIFICATION:
- Graduate.
- Strong Interpersonal, Communication and Listening Skills.
- Must possess Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
- Demonstrated Dependability/Self Motivating Skills.
- Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail.
Job type - Permanent
締切: 20-06-2024
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