Executive - Debt Management Services - Consumer

仕事内容

•  To achieve collection targets of the area assigned, ensuring meeting PI Targets, meeting the Target on Cost of Collections.
•  Control bucket flow cases and focus on non-starters.
•  Ensuring documented feedback.
•  Ensuring legal guidelines are complied with while repossessing of products
•  Ensuring audit queries are complied with.
•  Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise.
•  Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
•  Ensuring background and reference check of agencies / DCTs being appointed.
•  Constant evaluation of DCTs and agencies.
•  Identify and manage training needs for the CEs.
•  Support collection officers in legal / police issues.
•  Ensuring timely and profitable disposal of seized stock & safe custody of seized products
•  Visit Random customers.

•  People Management skills.
•  Demonstrated success & achievement orientation.
•  Excellent communication skills.
•  Negotiation Skills
•  Strong bias for action & driving results in a high performance environment.
•  Demonstrated ability to lead from the front.
•  Excellent relationship skills.
•  Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
•  Exceptionally high motivational levels and needs to be a self starter.
•  Working knowledge of computers.