Hardware Support Engineer

見る: 104

更新日: 06-05-2024

場所: Ahmedabad Gujrat

カテゴリー: IT-ソフトウェア

業界: IT Services & Consulting

レベル: Technical Support Engineer

ジョブタイプ: Full Time, Permanent

経験: 2 - 7 years

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仕事内容

Roles and Responsibility

Researching advanced tickets that have been escalated beyond tier 2 support. This includes verifying and reporting program bugs and reviewing tickets for areas of additional training or documentation needs in support.
Working with the Product Support Management team to verify that program bugs are duplicated and reported promptly and keeping in contact with the customer to provide resolution expectations throughout the ticket lifecycle.
Working with Support Management to facilitate when additional training or documentation is needed for the support team.
Providing empathy towards the client, as well as providing them with clear expectations of our standard procedures for handling these types of tickets.
Working with each other and the PSM team to escalate cases that need assistance.

Required Candidate profile

Intermediate knowledge of CLI (command-line interface) Both Linux and Windows
Networking experience in a corporate environment (Understanding TCP/IP stack and network devices)
Knowledge of Pharmacy Robots and other hardware
RAID configuration and management experience
Experience diagnosing and replacing computer hardware
Networking experience (configuration, management, troubleshooting)
Basic Domain / Active Directory experience
Printer install, troubleshooting, and networking experience
Command Prompt or Powershell knowledge
General troubleshooting experience (Reading system logs and error codes to find solutions)
3+ years of Customer Service
3+ years of Pharmacy OR Technical Troubleshooting
1+ years of advanced TDS ticket troubleshooting
1+ years of Technical writing experience

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