仕事内容
The HSC engineer works in the Customer Services organization and has the following responsibilities:
o Root cause analysis: Articulate complex problems and resolutions to audiences with varying technical abilities
o Creation and review of Service Knowledge Base entries
o Model problem identification
o Coordinate support collaborations and interfacing with 1st, 2nd and 3rd level support teams
o Develop workarounds and troubleshooting scripts
o Perform system and database recoveries = strong understanding of backup and recovery strategies.
o System and database tuning for performance related issues.
o General understanding of development life cycle, including testing and delivery.
o Ability to work nights and weekends; participate in 24x7 on-call rotation for severity 1 issues
o Ability to travel (15%). Job may require rare travel to customer sites, training in Ann Arbor, MI, as well as global opportunities.
o Valid passport.
Competencies required for the role are:
o OS platform level troubleshooting skills
o Windows configuration and troubleshooting.
o Database level troubleshooting skills. SQL Server, Oracle
o In-depth knowledge of database tables
o General knowledge of modality business, PACS, CARD, IS workflow, and DICOM standards; blend of IT knowledge with Cardiology and Radiology clinical workflow knowledge
o In-depth knowledge of tracing and debug tools; understand and evaluate trace data to provide root cause or viable workaround
o Knowledge of DICOM and HL7
o Knowledge of TCP/IP networks
o Strong data analysis and deductive reasoning skills
o Strong interpersonal skills. Problem Managers engage with a wide array of internal functional areas
o Excellent written and verbal communication skills a must
- Professional and proactive attitude in all cases with ability to handle stressful conditions
- Customer (both internal and external) focus
o Self-motivated, able to work with minimum supervision while also team-oriented
o Strong organizational skills. Project management and/or time management training is a plus
o Cerner Openlink knowledge a plus
o Willingness to gain Department of Defense credentialing a plus (optional, tbc)
Organization: Siemens Healthineers
Company: Siemens Healthcare Private Limited
Experience Level: Experienced Professional
Job Type: Full-time
締切: 12-07-2024
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