Manager - Quality

Role

TM – RF Manager

Job Level/ Designation

M1

Function / Department

Technology/Quality

Location

AHEMDABAD

Job Purpose

• This role is responsible for supporting the Network Quality function by optimal and effective use of all the Network Performance, Optimization and Experience management tools to provide superior Voice and Data experience to the customer.

Key Result Areas/Accountabilities

• Network performance analysis through OSS/drive test/crowd sourced data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
• Provide technical guidance and support to circle zonal team in all aspects of RAN network.
• Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance.
• Network heath check to ensure consistent performance – drive SA alarms/parameter audit.
• Supports new site rollout to achieve monthly target smoothly by driving database audit, SCFT audit & Performance monitoring
• Implementation and acceptance testing of new node/features in co-ordination with partners, Central Quality & SNOC Team.
• Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc
• Ensuring team development and synergy to deliver high performance culture and safety
• Deriving insights from Customer complaints analysis and recommend corrective actions

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)

• Excellent domain knowledge and on- field optimization experience

• Hands on experience with tools like Arieso, TEMS, NEMO, Atoll, TEOCO etc

• Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints

• People management capability, very good cross functional co-ordination.

Must have technical / professional qualifications

B.Tech Electronics and Telecommunications with 8+ years of experience