仕事内容
Key responsibilities:
Provide timely, accurate, appropriate and clear verbal and written information in response to enquiries about the Company’s products or therapy areas from external customers in order to facilitate the appropriate, effective, safe and continued use of company products
Provide product training to the Medical Information vendor
Ascertain Medical Information compliance for identification and timely and accurate reporting of spontaneous adverse drug reaction reports / product quality complaints, as well as reconciliation activities with Pharmacovigilance and Quality services in line with legal and company requirements
Accurately document product quality complaints in the Quality Assurance database
Proactively generate and update standard medical documents such as FAQs (frequently asked questions) and Medical letters, communication to the vendor
Support local affiliates and partners for Medical Information activities and perform reconciliations regarding Medical Information enquiries
Establish and cultivate a good working relationship with internal customers such as marketing, sales, medical and regulatory colleagues to ensure that the services provided are relevant to the business needs, and that development opportunities are identified
Take personal accountability to use personal experience and knowledge, as well as the training and tools provided by the company, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (including the Industry Codes of Practice, Advanz Pharma Policies and Procedures and any relevant legal requirements); and demonstrate personal accountability to all work undertaken.
As a member of the Medical Office, the Medical Information Executive participates in cross-functional activities such as
Support on key projects and business development opportunities through research and due diligence assignments
Support management, marketing and sales teams with scientific references, information and discussions.
Support the growth of the business using insights from MI enquiries
Support internal training for products within the Strategic Growth Business Unit
Support copy approval team in reviewing
締切: 20-06-2024
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