Messeging Systems Senior Architect

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Messaging Systems Engineer is responsible for managing and supporting our email systems. The ideal candidate will be responsible for managing Exchange Online, mail hygiene, Proofpoint, DKIM, SPF, SMTP mail flow, and ITSM. The Messaging Engineer will collaborate with cross-functional teams to ensure our email infrastructure is efficient, reliable, and secure.

Key Responsibilities:

• Manage and maintain Exchange Online infrastructure, including user mailbox creation, permissions management, and email flow monitoring. This includes providing support for end-users with issues such as mailbox access, mail flow issues, and spam filtering.
• Monitor and maintain mail hygiene solutions, including Proofpoint, to protect against spam, phishing, and malware attacks. The Messaging Engineer will also be responsible for setting up and configuring email encryption and data loss prevention policies.
• Implement and manage DKIM and SPF authentication protocols to ensure email deliverability and security. The Messaging Engineer will be responsible for maintaining DNS records and collaborating with our email service providers to ensure successful email delivery.
• Monitor SMTP mail flow, analyze email logs, and troubleshoot mail delivery issues. The Messaging Engineer will be responsible for identifying root causes of mail delivery failures and implementing solutions to prevent future issues.
• Collaborate with cross-functional teams, including IT security, network, and system administrators to ensure email security and compliance. The Messaging Engineer will work with other teams to implement email security policies and procedures to protect our company’s data and reputation.
• Ensure ITSM processes are followed, including incident management, problem management, and change management. The Messaging Engineer will be responsible for documenting all changes made to the email infrastructure and ensuring that they are approved through the appropriate channels.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience managing Exchange Online infrastructure.
• 3+ years Knowledge of mail hygiene solutions, such as Proofpoint.
• Experience with DKIM and SPF authentication protocols.
• Knowledge of SMTP mail flow and troubleshooting mail delivery issues.
• Familiarity with ITSM processes, including incident management, problem management, and change management.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and ability to follow standard operating procedures.
• Familiarity with PowerShell scripting and Microsoft Active Directory

WHAT TAKEDA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

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