MHD- Quality Analyst- Associate/ Senior Associate

☞ Paytm

見る: 103

更新日: 19-04-2024

場所: Dehradun Uttarakhand

カテゴリー: 品質保証/品質管理

業界: Transportation Logistics Supply Chain Storage

レベル: Not Applicable

ジョブタイプ: Full-time

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仕事内容

About Us:Paytm is India’s leading financial services company that offers full-stack payments and financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited, which owns the brand Paytm, was founded by Vijay Shekhar Sharma.About the team: The requirement is in the Merchant Helpdesk (MHD) team. MHD is responsible for creating a unique customer experience for Paytm Merchants with optimized operational processes guided by dataanalytics.About the role:
  • Monitoring of transactions as per process guidelines
  • Providing event-based and frequency-based feedback
  • Collecting data on the CTQs as defined in the SLA and track the same
  • Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance
  • Participating in team huddles and providing brief on Quality performance in the process
  • Brief new agents joining the process and explain how the quality function operates in the process
  • Co-ordinate all process improvement initiatives
Expectations/ Requirements:
  • At least 1 year in Quality and at least 2 year in BPO (apart from Quality Experience)
  • Ability to work in a continually challenging environment
  • Understanding of end-to-end processes and appreciation of critical parameters
  • Knowledge of MS Office – Excel, PowerPoint, Word
  • Good communication skills (English/Hindi)
  • Good analytical skills – to be tested through Quality Aptitude Test
  • Self-initiated and zeal for continuous improvement
Superpowers/skills that will help you succeed in this role
  • High level of drive, initiative, and self-motivation
  • Outstanding customer service skills and dedication to providing exceptional customer care require a self-motivator and self-starter
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • High level of drive, initiative, and self-motivation
  • Ability to take internal and external stakeholders along
  • Love for simplifying
  • Growth Mindset
Why join us?
  • A collaborative output driven program that brings cohesiveness across businesses through technology
  • Improve the average revenue per use by increasing the cross-sell opportunities
  • A solid 360 feedback from your peer teams on your support of their goals
  • Respect, that is earned, not demanded from your peers and manager
Compensation:If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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締切: 03-06-2024

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