Process Associate - DevOps

☞ Genpact

見る: 106

更新日: 06-05-2024

場所: Hyderabad / Secunderabad Telangana

カテゴリー: IT-ハードウェア/ネットワーキング 情報技術 テレビ/メディア/新聞

業界: Information Technology

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仕事内容

With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role ofProcess Associate, Customer Service- Non-Voice

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.
Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.

Responsibilities:

    Good interpersonal skills, verbal, and written communication skills and most importantly, empathy

    Active user of Internet, various applications, 3rd applications on social media platform

    Must have Email account & social Media accounts

    Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment

    Effective probing & root cause analysis skills

    Problem solving skills with customer centric approach

    Intellectually curious, agile, and creative, operating in a fast-paced environment

    Promote a positive and inclusive work atmosphere

    Should be proficient with apps & their functionalities

    App Reviews, Testing & Building test cases is an added responsibility

Qualifications we seek in you
Minimum qualifications

    Graduate (Any Discipline)

    Freshers are eligible

Preferred qualifications

    Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial

    This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor’s / Graduation / Equivalent

Job PostingJan 24, 2022, 1:29:34 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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締切: 20-06-2024

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