Retail Account Operation Manager

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Partner/RAM/ASM Operations Relationship Management
• Single point of contact , provide guidance, handhold partners/Sales to adopt changes
• Consulting & Monitoring of partner operations and compliance
• Escalation Management (Tools and processes)
• Day to day support and Partner care
• Conduct training to PBM, WAM on HP Sales tools process & policies.
• Participate in sales meetings, weekly BRM review (Revenue Max)
• Support Market specific process (ORC, SECAP, DGF, T2 stock & books audit)
• Participate in sales meetings, weekly BRM review Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
• Conducts and reviews highly complex operational analysis.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
• Prepares and runs operational performance reviews with the partner and supports improvement plans.
• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
• Proactively communicates operational process changes to customers/partners and internal clients and supports the implementation

Education and Experience Required:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 8-10 years of related experience, preferably in Partner Management, Supply chain, customer service, financial management.
• Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts.
• Project management experience preferred.

Knowledge and Skills:

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Excellent Leadership, negotiation and influence skills.
• In-depth understanding of core HP businesses and the revenue cycle.
• Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Strong project management, problem solving, and analytical skills.
• Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
• Solid financial and business acumen.
• Proven ability to identify and implement customer-specific process improvements.