Senior Customer Service Executive

☞ Investors Clinic Infratech Pvt ltd

見る: 104

更新日: 06-05-2024

場所: Delhi Union Territories Noida Uttar Pradesh

カテゴリー: コンサルティング/カスタマーサービス 生産/操作

業界: Real Estate

レベル: Associate/Senior Associate -(NonTechnical)

ジョブタイプ: Full Time, Permanent

給料: ₹ 3,00,000 - 4,00,000 P.A.

経験: 2 - 5 years

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仕事内容

1. Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner (Post Sales)

2. Respond to emails and letters from customers regarding queries, in a timely manner

3. Collect and communicate customer feedback in a timely and efficient manner

4. Maintain and update the database with information on the nature of queries and status of resolution

5. Update customers on the status of their queries and complaints in a timely manner

6. Record all customer complaints / issues received and resolved

7. Coordinate with the back-end CRM team for seeking information on the issues faced and inform the customer on same.

8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

9. Work experience with real estate companies will be preferred.


Interested candidates can call Mr. Sonal Rana at 9873200432

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締切: 20-06-2024

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