Service Engineer

仕事内容

• To carry out the pre-installation study of sight & technical feasibility

• To identify the requirements and communicate within the company & with client

• To keep all items ready to finish the trouble-free installation

• To keep a note on special points for an Installation

• To assist the sales team in a demonstration

• To attend technical support calls on-field and remotely as and when required by the customer

• Ensure that the parts that need to be replaced are available in stock

• Work on improving the performance of the machine

• Have to conduct safety checks on all the machines or it could prove to be dangerous for the workers working on them

• Have to keep an inventory of types of equipment required for the repair work

• To know about all the latest machinery that is available in the market

• To inspect all the machines and make reports for the management that whether or not new machines are required

• To check & test machines before dispatch

• Provide technical and repair support service for products in the region assigned

• Conduct product installation, and develop operation/maintenance guide for customers

• Ensure the smooth flow of repair by collaborating and cooperating with the regional sales team to meet customer expectations

• Maintain proper records of job-flow/ work orders and spares utilization and inventory

• Develop relationships with key customers and be responsible for achieving the budgeted AMCs/CMCs revenues for the region and collection of AR.

• To carry out the pre-installation study of sight & technical feasibility

• To identify the requirements and communicate within the company & with client

• To keep all items ready to finish the trouble-free installation

• To keep a note on special points for an Installation

• To assist the sales team in a demonstration

• To attend technical support calls on-field and remotely as and when required by the customer

• Ensure that the parts that need to be replaced are available in stock

• Work on improving the performance of the machine

• Have to conduct safety checks on all the machines or it could prove to be dangerous for the workers working on them

• Have to keep an inventory of types of equipment required for the repair work

• To know about all the latest machinery that is available in the market

• To inspect all the machines and make reports for the management that whether or not new machines are required

• To check & test machines before dispatch

• Provide technical and repair support service for products in the region assigned

• Conduct product installation, and develop operation/maintenance guide for customers

• Ensure a smooth flow of repair by collaborating and cooperating with the regional sales team to meet customer expectations

• Maintain proper records of job-flow/ work orders and spares utilization and inventory

• Develop relationships with key customers and be responsible for achieving the budgeted AMCs/CMCs revenues for the region and collection of AR.