Shipway - Customer Support Role

見る: 101

更新日: 28-05-2024

場所: Gurgaon Haryana

カテゴリー: その他の

業界: Technology Information Internet

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Company : Shipway Technology Pvt. Ltd.Designation : Customer Support ExecutiveEmployment Type: Full TimeLocation: GurgaonCustomer Support Executive

Maintain excellent customer satisfaction and review support tickets for appropriate resolution
Provide customer support through phone and chat
Work with other departments to resolve customer issues in a timely manner
Serve as a point of contact for customer support and complaints
Proactively identify, investigate, and resolve recurring customer support issues
Maintain appropriate documentation and records of customer interactions
Maintain appropriate files regarding each customer interaction
Proactively gather and utilize customer feedback and suggestions
Review customer satisfaction reports to ensure customers are satisfied with the support they receive
Contribute to the development of future customer support processes
Communicate effectively with peers and managers
Communicate to customers during outbound phone calls
Verifies customer requests are accurate and consistent

(ref:updazz.com)

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