Sr. Business Systems Analyst - Salesforce (Pune based)

仕事内容

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
Come be a part of something bigWorkday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.Our Go-To-Market (GTM) Enterprise Applications team / Enterprise Architecture and Data Services team is currently looking for a Sr. Business Systems Analyst - Salesforce.The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others
About the Role

Come be a part of something big

Workday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.

Our Go-To-Market (GTM) Enterprise Applications team / Enterprise Architecture and Data Services team is currently looking for a Sr. Business Systems Analyst - Salesforce.

About Go-To-Market Team:

The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others

Job Description

The Sr. Business Systems Analyst acts as a liaison between IT and Go To Market sales business functions to analyze complex business problems and provide technical solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Interacts with internal and external technical resources, as well as functional Business Analysts and Project Managers. Translates business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Solution focus areas include Salesforce (Service Cloud, Sales Cloud, Community Cloud), custom solution design and development, and integrations to other in-house applications. Works with the Business Operations team to functionally architect solutions to meet customer needs using the most appropriate technologies - considering cost, time-to-market, and serviceability. Plans and manages small and medium projects, in coordination with technical and business teams. Responsible for developing BSA Center of Excellence including developing processes, sharing processes across teams, and monitoring progress.

Responsibilities:

• Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives
• Drive the planning, prioritization, design, development and deployment of new projects & system enhancements
• Evaluate and address cross-functional and cross-system dependencies.
• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan.
• Leverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.
• Participate in the change management and go live support processes.
• Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.
• Partner with business operations team members to define, plan, and execute small and medium projects, in addition to ongoing delivery of ‘run the business’ enhancements and fixes.
  
  

Requirements:

• 7+ years of IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent technical degree
• 5+ years experience with Salesforce.com in an Enterprise IT environment
• Must have experience with the Leads to Opportunity space.
• Experience with sales analytics, Gainsight, Altify, Lightning web components etc.
• Salesforce Admin Certification (201) Required
• Experience supporting multiple integrated systems in an Enterprise technology environment
• Experience working in support of a sales organization
• Agile / SCRUM experience required
• End to end implementation experience including requirements documentation, systems configuration, project management, issue management, communication and change management.
• Self-motivated team player with clear and effective communications skills; solid time management & organization skills; ability to manage multiple and often changing priorities.
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
  
  

About You

Test

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.