Support Administrators II

☞ Oceaneering International Services Limited

見る: 109

更新日: 06-05-2024

場所: Chandigarh Union Territories

カテゴリー: IT-ソフトウェア

業界: Ports & Shipping

レベル: Outside Technical Consultant

ジョブタイプ: Full Time, Permanent

経験: 1 - 6 years

Loading ...

仕事内容

Duties Responsibilities

  • Issue License Key s to customer for data subscriptions using C NAV Software tools maintaining SLAs 1 Hours.
  • Assist with subscription billing documentation for processing invoices.
  • Provide assistance to Engineering assistants, Support engineers and Supervisors in administrative matters and resolving queries associated with ROV, AGV and its equipment using available documentation resources.
  • Maintain and manage relevant technical Departmental databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smart solve etc with precision.
  • Prepare customized reports for Operations, Commercials, Technical groups and Senior management.
  • Logging and keeping records of customer queries.
  • Maintain and manage documentation and records in an organized manner.
  • Provide administrative support to customers in operational matters.
  • Carry out the administrative duties of the department.
  • Preparing/Updating self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
  • Manage calls and Correspondence via E-mails, ticketing system etc.
  • Undertake continuous improvement training program and specific projects as instructed by management.
  • Any other duties as and when instructed by the management. Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
  • Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.
  • Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
  • Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment .
Qualifications Qualifications
  • Graduate of any disciplinary can apply (E)
    • Able to work in shifts 42.5 hours (weekly) (Morning, Evening, Night Weekends) (E) Knowledge of MS-Office and computer fundamentals (E DESIRED
  • Good understanding of Helpdesk Software System (P)
  • Minimum 1 year experience as Administrator in Support operations (E)
    • Loading ...
    Loading ...

    締切: 20-06-2024

    無料の候補者に適用するにはクリックしてください

    申し込む

    レポートジョブ
    Loading ...
    Loading ...

    同じ仕事

    Loading ...
    Loading ...