Technical Lead

☞ HCL Technologies

見る: 92

更新日: 26-05-2024

場所: Bengaluru / Bangalore Karnataka

カテゴリー: ハイテク コンサルティング/カスタマーサービス IT-ソフトウェア 情報技術

業界:

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仕事内容

Technical Lead
Bangalore
2.5-5 Years
INDIA

Job Description (Posting).

as per attachment. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Cloud Services-Platform Engineering-Cloud Automation

Auto req ID

1378073BR
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締切: 10-07-2024

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