Unified Communication and Collaboration Operations Application Tech Support Practitioner

☞ Accenture

見る: 101

更新日: 30-05-2024

場所: Hyderabad / Secunderabad Telangana

カテゴリー: 電気通信

業界:

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仕事内容

About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on thepromise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

  • Project Role :Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :12
  • Work Experience :1-2.5 years
  • Work location :Hyderabad
  • Must Have Skills :Unified Communication and Collaboration Operations
  • Good To Have Skills :Unifi Data Platform
  • Job Requirements :

    • Key Responsibilities :- Maintenance administration of Voice PBX systems services - Responsible for handling day-to-day Voice operations, requirements issues

    • Technical Experience :      - Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc - Hands-on experience on industry standard enterprise PBXs like Cisco call manager - Basic knowledge on PRI and trunk configuration in Telephony system - Basic knowledge in ACD calls routing configurations - Basic troubleshooting of Cisco VoIP gateways and adjuncts - Knowledge of Voicemail Cisco Unity,

    • Professional Attributes :      - Customer focused positive attitude towards work - Good interpersonal and communication skills verbal and written - Ability to work with diverse teams a quick learner - High level of initiative coupled with a good team spirit - Positive work ethic - Basic knowledge in MS Visio

    • Educational Qualification :      -Bachelors degree in engineering

15 years of full time education
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締切: 14-07-2024

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