Assistant Vice President

Responsible for ensuring that Corporate customers receive a professional and consistent high quality service in line or above industry standards. Core responsibility includes:

• Develop key contacts with client including deep relationships with clients.
• Responsible for knowing banks processes and ensure work is done First Time Right& drive fulfillment within product wise TAT.
• Responsible for day to day transactions and keep customers updated about the same.
• Escalate internally in case TAT is not met for any transaction before the escalation done by customers.
• Track repetitive services issues and get these updated/approved one time to cut delays.
• Maintain records and prepare monthly/regular MIS.
• Monitors over dues and receivables.
• Tracks due dates for committed payments, Bills due, installments etc.
• Ensures that customer gets all transaction advices, required reports/MIS without any reminders.
• Will own a specified set of ‘Priority Customers’ so allocated
• Custodian of the service standards agreed upon by various support, relationship and product groups and ensuring adherence for customers under their jurisdiction.

• Chalk out the plan to meet all allocated customers every Monthalong with RM/PSMs wherever possible with relevant data points and update from last meeting
• Complete actionable in time and send closure report to customers.
• Regular meeting with RM/PSMs for respective customers to update information/ feedback & opportunities.

• Keep contact details and customer information sheet updated at all times.
• Keep updated about customer/industry news, events & requirements.
• Should know Financials, background and requirements of the customer.
• Share YES Bank information like results, awards at regular intervals.
• Should be aware of pain points/ service variant which will be of key use to client

• Responsible to monitor and contribute in garnering additional business from the client. Pro-active information and leads sharing with RM/PSM to further deepen the relationship.
• Limit monitoring and utilization.
• Assisting RM/PSMs with the necessary information required by them for business enhancement.
• Assists Salary Teams in introducing/scheduling appointments with decision makers in the company. Probing/linking/closing business opportunities for new products launched, products availed of by the customer from other banks.
• Penetrate service products e.g. Internet Banking, Debit Card, Travel Cards.
• Ensure product/process/ technology level enhancements are taken up with RM/PSMs/relevant teams to simplify process and TAT based on client expectations.

• Responsible to ensure no complaint/escalation from client.
• Responsible for 24 hour response to all service related complaints.
• Handle complaints to the satisfaction of customers.
• Escalate internally to resolve the complaints in specified TAT.
• Keep track of complaints to see any pattern.
• Suggest process changes in order to bring down any repetitive complaints.

• Market/Economic environment.
• Latest financials/news & awards won by Yes Bank
• New YBL product launches for customer offering.
• Latest regulatory & bank guidelines

Cross Sell:Work with client for various cross sell opportunities

Post-graduation or Master’s degree