Associate Vice President

작업 내용

About Urban Company:
At Urban Company we are changing the way the world experiences home and personal services. We have made the experience of buying these services simple and enjoyable, guaranteeing a standardised, high quality and fixed price service.
Our large service categories include

• Salon services for women and men
• Appliance Service, Repairs, and Installations
• Cleaning Services
• Handymen Services
• Home painting
• Pest control

Over the last 4 years we have built a network of 50,000+ trained service professionals and served
over 2 million customers across major metropolitan cities of India, and in 4 international markets.

Company’s vision:
Urban Company’s vision is to empower 1 million+ service professionals worldwide and to deliver services at home like never before.
The Urban Company platform enables these professionals to become micro-entrepreneurs by helping them in 5 key areas –

• Branding and Customer Access: Working as an individual franchisee of Urban Company
• Financing Access: Opening bank accounts, access to loans, insurance etc.

- Tech Led Service Standardization: Standardizing the service - creating SKUs, fixed and transparent pricing, clear service deliverables, defined SOPs, delivery tracking, payment systems, reviews etc., to help remove friction from the service experience

• Training: Soft and Core Skills Training imparted in our training centres and via the app

- Consumables Supply Chain: Purchasing consumables needed for service delivery in bulk This helps service professionals become more organized and multiplies their earnings. E.g. - Our beauticians typically earn INR 40-50k per month with no upper ceiling (Many earn > INR 100k per month), while in the local salons, they would earn between INR 8-15k per month Role:
The Central category team owns the P&L of their respective category pan-India. They lead short- and long-term strategy development and execution to ensure the category maintains a 3x annual growth rate. This role requires the candidate to work on improving the product market fit for the category’s existing offerings. Since most industries we operate in are highly fragmented/ unorganized - the candidate will need to work in an environment with significant ambiguity. The candidate will also be responsible for driving these initiatives to logical conclusions by -

• Establishing business processes – spending time on the ground to gather insights and build solid processes/SOPs to enable a seamless scaleup
• Collaborating across multiple teams – city teams, marketing, product, finance to ensure coherence and swift execution

In a nutshell, this role is expected to attack critical business bottlenecks for UC to enable swift scale up. While this role involves an element of strategizing, we expect candidates to have an ear to the ground, get their hands dirty, and solve real problems. If deep problem solving and fast-paced work environment excites you, we would love to meet you and talk more.
Potential backgrounds:
1. 3+ years of consulting experience AND 2+ years of experience in a high growth Ops
based start-ups.
2. 5+ years of consulting experience
3. 5+ years of program management / category management experience in high growth
Ops based start-ups
4. 5+ years of Operations experience in FMCG/Oil and Gas

Job Type: Full-time

Salary: ₹40,000.00 - ₹50,000.00 per month