Customer Care Representative- Sea logistics

☞ Kuehne+Nagel

전망: 106

갱신일: 06-05-2024

위치: Mumbai Suburbs Maharashtra Mumbai

범주: 컨설팅 / 고객 서비스 IT-소프트웨어

산업: Information Technology Services Logistics Supply Chain Human Resources

수평: Entry level

직업 종류: Full-time

봉급: View Detail

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작업 내용

Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Role

Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Responsibilities
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center
  • Establish and strengthen operational relation to customer contact(s) through daily interaction and regular care visits
  • To qualify customer inquiries and provide quotations within the given price band and in line with the national leeway in decision-making
  • To follow-up on and close quotations to expand the share of wallet
  • To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order
  • To ensure complete and correct customer contact data, service data and changes in KN systems
  • To document, resolve and analyze all complaints. Identify, share and eliminate root causes
  • To create, review and refine customer reports

Your Skills And Experiences
  • Minimum graduate from a recognised university
  • Good Communication skills
  • Working Experience in Freight forwarding industry in handling sea logistics
Good Reasons to Join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world. req66812
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마감 시간: 20-06-2024

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