Hiring For Team Leader - Assistant Manager (Thane)

☞ 5 Paisa Capital limited

전망: 106

갱신일: 06-05-2024

위치: Mumbai Maharashtra Thane

범주: 매상

산업: BPO Call Centre

수평: Sales/Business Development Manager

직업 종류: Full Time, Permanent

봉급: ₹ 2,00,000 - 4,00,000 P.A.

경험: 1 - 4 years

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작업 내용

Positions: Team Leader - Assistant Manager

Location: Thane

Position: 1 TL’s

Salary Range - 3.0 Lac - 4.00 Lac

Qualification: Graduate / Under graduate

Roles & Responsibilities:

  • Be incharge of running and managing the team daily
  • Set targets for all team members to meet up with
  • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
  • Understand all organizations products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the team
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new team members
  • Recommend technical support needed to enhance job performance at the contact center.
  • Conduct regular review of all contact center agents performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve team performance
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

Qualification & Experience:- Under Graduate / Graduate with minimum 1-6 years of sales/business development experience (Min. 1-3 Year in Team Handling profile) from BFSI / Insurance into Online, Offline or Digital Sales.

Roles and Responsibilities



Desired Candidate Profile



Perks and Benefits



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마감 시간: 20-06-2024

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