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수평: Not Applicable
직업 종류: Full-time
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작업 내용
About This OpportunityThe Improvement & Performance Manager is responsible for identify, drive, support and facilitate efficient & effective transformations/changes - from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes. The improvements may be run in different ways: major transformation initiatives, projects/programs/line activities driving operational & functional improvements or enabling day-to-day/continuous improvements!- We believe in trust – we trust each other to do the right things!
- We believe in taking decisions as close to the product and technical expertise as possible.
- We believe in creativity – trying new things and learning from our mistakes.
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply
- Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
- Accountable for WO / ticket / alarm reduction initiatives per contract
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network.
- Validate and analyze the network performance reports & prepare action plan for network improvement.
- Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
- Propose and ensure best practices are followed within all related functions
- Perform KPI Trend monitoring and post-deviation analysis.
- Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
- Drive maintains and track actions undertaken to drive improvements following governance methods.
- Identify SPOF and drive mitigation plans to minimize impact.
- Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
- Collaborate with Data Analytics teams to build models to drive prescriptive insights.
- Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
- To continuously engage the operations team and other teams to provide timely closure for actions.
- To prioritize problems based on the risk, impact and severity
- Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
- Good knowledge about network operation processes and interfaces.
- Good knowledge of network implementation/integration processes
- Independent self-motivated and well organized with an analytical mind.
- Knowledge of Back office Operation.
- Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network
- Education: BE/B.Tech. (preferably in electronics and communication or telecommunication)
- Minimum Years of experience: 10 – 12 years
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마감 시간: 23-06-2024
무료 후보 신청 클릭
작업 보고
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