Manager - IP Operations

작업 내용

• Responsible for Circle IP MPLS based transport network operationalization, product capability validation, sign off, KPI SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products
• Deliver SLAKPI for IP/MPLS network , mobility and enterprise services.
• Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and
• Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation

Areas Accountabilities

• Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G3G/4G , MoRAN etc. (Core ServiceAvailability 99.995)
• Delivery SLAKPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability 99.995)
• Spare Management and Ensuring fault within MTTR.
• Drive operations excellence for Network services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance quality through service improvement plans and regular service audits.
• Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to PlanningCXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI)
• Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport
• Operation head periodically for Networkservice performance reviews to improve the quality of experience to customers.
• Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers.
• Governance of OEMs other offnet service providers.
• Operations (Technology) sign off with product for development launch of new productsservicessolutions SLAs proposed to Mobility Customers
• Quality Management Optimization - KPIs, Benchmarking and Optimization of IPMPLS
• Networks , Service Level SLA , analysis, recommendation and implementation
• Drive digitization for entire IPMPLS based network and service fulfillment and assurance.
• Develop IP competence across transport vertical to be ahead of curve.