Opportunity For Team Leader - Service Delivery - Telecom
전망: 106
갱신일: 06-05-2024
위치: Visakhapatnam / Vizag Andhra Pradesh
범주: 다른
봉급: ₹3,00,000 - ₹5,00,000 a year
작업 내용
Requirement
Position: Team Leader - Service Delivery
Location: Visakhapatnam
Experience: Min 4 Years
Notice: Immediate to 30 days
Education: Any Degree Holder
Purpose of the Role
Responsible for achieving for 100% customer Service and maintenance of network element on field in the designated area
Role Description
1. Handle Zone wise Service restorations.
2. Ensure safe work environment and adherence to safety norms.
3. Adherence and maintenance of 100 % quality service restoration
4. Handling Vendors, Machine and Material
5. Responsible to ensure customer uptime for his Zone
6. Responsible for tracking Network Engineers for desired productivity
7. Conducting Reviews on service levels with Network Engineers
8. Conducting Reviews with Vendor teams in branch
9. Tracking of material consumption through CRM
10. Handling escalations related to Fault repair
11. Tracking of Nodal, Wrong ticket escalations
12. Coordinates with Store In charge for material
13. Take update on the pending tickets with Engineers
Key Result Areas
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization
Recruitment Specifications
Education
1. Graduate/Diploma holder in any discipline
2. Hardware & Networking, MCSE and CCNA preferred
Interested Candidates can share their Profiles to vasavi.chennagiri@roi.actcorp.in
Thanks
Vasavi.Ch
Role:Transitions/Migrations Manager
Salary: 3,00,000 - 5,00,000 P.A.
Industry:Telecom / ISP
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Operations
Employment Type:Full Time, Permanent
Education-
UG:Any Graduate
Company Profile
ACT Fibernet
ACT FIBERNET
Contact Company:ACT Fibernet
Address:32-2-5,1st Floor, Rata Building, Anjamma Street, Moghalrajpuram, Vijayawada, Andhra Pradesh 520010
마감 시간: 20-06-2024
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