Order to Cash Operations Analyst

작업 내용

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The incumbent should have good knowledge of the Collections lifecycle and will be responsible for • Collection of payments from the customer to achieve the set targets • Preparing AR aging report based on Business requirement • Ensure timely completion of work allocations related to Collections activities • Manage the daily operations-related communications, and interactions with internal & client stakeholders both by e-mails and calls as well. • He/she must have worked in Collections for international clients, and BPO organizations. • Actively participating in client calls and providing required resolution/inputs to leads. • Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? Qualifications: • Minimum 3-5 years of collections experience in Finance & Accounting function • BPO experience will be an added advantage but not mandatory • Minimum Bachelor’s degree in Finance Accounting or a related field • Good knowledge of the AR Collections process. System & applications. • Experience working in SAP Hanna 4 & High Radius would be preferred and an added advantage. • Sound knowledge of MS Excel & word. • Having advanced Excel knowledge would be an added advantage. Communication & Interpersonal skills • Ability to interact with customers for daily operational activities with client SME • Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders • Closely work with team lead to drive process/organizational initiative • Must be able to communicate both orally and in writing to Collections SMEs
Roles and Responsibilities: • Complete understanding of the Collections process • Collection of payments from the customer via email/ calls • Interact with the BU, thereby ensuring follow-up and follow-through, managing collection agencies day to day activities • Follow up with customers for uncleared debts by business rules specified by the client. • Prepare collections files and Submit to Collection Agencies • Identify refunds and submit them for approval • Must possess good communication skills both e-mail and oral for communicating with customers about unpaid balances • Identify customers for write-offs and process approved write-offs • Track payment promises and Identify accounts requiring collection letters • Submit transfer request for credits to A/R for processing • Review and respond to customer queries and communicate with customers for further queries • Raise accurate and on-time queries and take necessary actions on resolutions received • Perform quality checks for the team members • Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. • Generate lean ideas and provide inputs to process leads for improvement opportunities. • Generate lean ideas and process improvements and deliver improved process controls, productivity, and accuracy.