Professional Application Support

☞ Volvo Group

전망: 107

갱신일: 28-05-2024

위치: Bengaluru / Bangalore Karnataka

범주: 토목 / 건설

산업:

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작업 내용

India

Position Description

Job Description
Position

Application Support For Dealer Support Center (For Sales and Retail Applications)


Organisational belonging (unit)
Report to

DDA – Dealer Manager & Dealer Support Center
Delivery Manager

Location
No of Subordinates

Bangalore

NA



0

Application Support For Dealer Support Center (For Sales and Retail Applications)


The Front Desk personnel are expected to work in the Sales and Retail Support area. He / She would work on providing technical support for Sales and Retail applications as level 1(1.5) support from Volvo Group Digital & IT - DDA - Dealer Management & Dealer Support Center team


2

Application Support For Dealer Support Center (For Sales and Retail Applications)


  • Provide IS/IT support to retail applications
  • Be available and communicate with end users via telephone and email (Inbound and Outbound)
  • Respond to and handle calls by phone or email in a professional and efficient manner
  • Attend to functional and technical questions and issues that arise within the applications supported
  • Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
  • Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
  • Be responsible for effectively and efficiently managing the relationship with end users
  • Follow defined escalation path for unresolved issues
  • Take necessary actions to expedite the resolution process
  • Provide or communicate the appropriate solution to the customer in a timely manner
  • Adhere to predefines SLAs


4

Application Support For Dealer Support Center (For Sales and Retail Applications)


  • Bachelor’s degree in computer science or related field
  • Excellent spoken and written skill in English
  • 4-7 years of Technical Support/Application support experience
  • Working knowledge on executing/writing basic SQL queries
  • Basic programming skills in any technology
  • Open to work in shifts – 24x7
  • Excellent communication, phone etiquettes and interpersonal skills
  • Self-initiative, pro-active, hardworking, good attitude and be a team player

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

Auto req ID

138383BR

Organization

Group Digital & IT

State / Province

Karnataka

City/Town

Bangalore

Employment/Assignment Type

Regular

Travel Required (maximum)

Occasional Travel

Functional Area

Information Technology

Last application date

2023-03-31T00:00:00Z
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마감 시간: 12-07-2024

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